Hyundai India Motors Tops The J D Power 2018 India Customer Service Index (Mass market) Study!


  This is the second time that the Korean manufacturer has achieved this recognition!

With 1,309 Service Outlets across 740 cities in the country, you and I know that Hyundai India is doing an excellent job when it comes to after-sales care and services for their products.  As a fair reflection of the same, the Korean carmaker, who is now India’s second largest car manufacturer and the largest exporter since inception, has now been ranked No. 1 in the 2018 J D Power After-Sales Customer Service Index (CSI ) Study.

The study, confined to the mass market category of the motoring arena, bore the fruit of ‘ranking’ based on responses from 9,045 new-vehicle owners who had purchased their vehicle between March 2015 and August 2017 and was fielded from March through August 2018. Currently in its 22nd year, the study measures new-vehicle owner satisfaction with the after-sales service process by examining dealership performance on five key zones of vehicle ownership (listed in order of importance):

  • service quality (30%)
  • service initiation (18%);
  • service facility (18%);
  • service advisor (17%)
  • vehicle pick-up (17%).

Hyundai has connected with more than 1.2 million customers across India in 2018, the credits of which be to the various service camps and Initiatives around the year like Free Car Care Clinics, Before Service Camps and Customer Meets, organized by the manufacturer over time. Hyundai has now also upgraded their customer lounges at the dealerships with more facilities so that the customers get a more premium experience there, waiting for their car to get serviced.

Now wonder the brand always has its customers live the ‘Hyundai Brilliant Moments’ life with high mirth…